Free 2 Week Trial

Watch Our Product Demo

A First-Time-Fix-Boosting,
Escalation-Slashing,
Cost-Reducing
suite of tools for
ConnectWise PSA

Unlock Your Data Goldmine and Supercharge Productivity

You invest thousands to solve your clients' IT issues, and the answers are lying dormant in your historical support tickets.

Insights unlocks ROI by tapping into the answers you've already paid for.

Optimise Your Human Capital

Finding and training the right talent is tough, time-consuming and costly. What if you could achieve more with fewer hands on deck?

Empower even your entry-level technicians to handle complex issues.

Insights reduces ticket escalations, cuts training time, and reduces your staffing costs.

Your clients want quick, accurate solutions

With budgets being squeezed at every turn, their loyalty hinges on your response time.

Equip your team for consistent, uniform responses.

Insights makes technicians shine and clients content.

Unlock the ROI in your Existing Data

Stop letting techs solve tickets from scratch. Unlock ROI by tapping into the answers you've already paid for.

Putting a curated selection of your previous fixes right in front of your techs allows you to realise time and cost savings from the answers you already have in your existing data.

Solve Support Tickets Faster

When incorporated into your technicians' operational workflow, there's potential to achieve up to a 30% time reduction on each ticket.

Time saving features like our Advanced ConnectWise Search, Suggested fixes, AI-powered Ticket Summaries, IT Glue Links and Auto Customer Update Writer put relevant information at your techs' fingertips right inside their current ConnectWise support ticket.

Reduced Escalations

Allow your first line techs to solve more advanced problems.

AI-powered suggestions not only give your engineers a list of potential solutions to consider, they can often spark ideas in even the most seasoned of your technicians.

Cut Staff Training Time

When integrated into your technicians' workflows, Insights helps apprentices learn faster.

With instant access to previous related tickets, quick links to your documentation system, the ability to offer step-by-step how-to guides, as well as a tool for generating consistent Job Notes, Insights helps bring apprentices up to speed and reduces load on your existing team.

Increased Customer Satisfaction

Foster loyalty through enhanced service experiences.

The combination of decreased ticket resolution times and more consistent communication improves customer satisfaction and can help improve retention.

Integrate the Latest AI Into Your Business.

Don't worry about competitors pulling ahead when it comes to Artificial Intelligence.

Insights seamlessly and easily integrates AI into your business, offering Suggested Fixes, Step-by-Step Guides, and the power to write consistent updates to your clients.

See the full list of Insights' features

Constant Updates

As our system is a web-based product, all users benefit from new features and updates as they're added.

Security First

Both our Insights proprietary system and Open AI are built from the ground up for data security and are fully GDPR compliant. Read all about our security features here: Security FAQ

A First-Time-Fix-Boosting, Escalation-Slashing, Cost-Reducing suite of tools for ConnectWise PSA