Insights ConnectWise PSA plugin lets you slash ticket times and escalations, saving valuable time while increasing customer satisfaction, all with a clear and significant return on investment.
🔥 MSP Problems We Solve Every Day |
|
The Problem |
How Insights Fixes It |
| 🔁 Fixing the same issues over and over | Shows what worked last time, right inside the ticket |
| 🧯 Escalations overload senior engineers | Helps L1s resolve more tickets, reducing handoffs and cost |
| 📉 Training new techs is slow and expensive | Suggests relevant fixes based on context — fast onboarding |
| ⏳ Missed SLAs and slow resolutions | AI-powered summaries and note generation keep things moving |
| 🧳 Tribal knowledge leaves with staff | Captures and surfaces past solutions directly from ConnectWise |
| ❌ Engineers don’t write detailed job notes | Prompts, structures, and even generates professional notes instantly |
| 😠 Clients not being updated enough | Automatically keeps them updated with clear, branded messages |
| 🌀 Inconsistent communication from techs | Standardises tone and clarity across your whole team |
Problem
Insights
Problem
Problem
Problem
You invest thousands to solve your clients’ IT issues, and the answers are lying dormant in your historical support tickets.
Simplify the information being presented to your team, embed AI into their day-to-day activities and watch them fly.
Empower even your entry-level technicians to handle complex issues.
Insights reduces ticket escalations, cuts training time, and reduces your staffing costs.
Equip your team for consistent, professional responses.
Insights makes technicians shine and clients content.
Stop letting techs solve tickets from scratch. Unlock ROI by tapping into the answers you’ve already paid for.
Putting a curated selection of your previous fixes right in front of your techs allows you to realise time and cost savings from the answers you already have in your existing data.
When incorporated into your technicians’ operational workflow, there’s potential to achieve up to a 30% time reduction on each ticket.
Time saving features like our Advanced ConnectWise Search, Suggested fixes, AI-powered Ticket Summaries, IT Glue Links and Auto Customer Update Writer put relevant information at your techs’ fingertips right inside their current ConnectWise support ticket.
Allow your first line techs to solve more advanced problems.
AI-powered suggestions not only give your engineers a list of potential solutions to consider, they can often spark ideas in even the most seasoned of your technicians.
When integrated into your technicians’ workflows, Insights helps apprentices learn faster.
With instant access to previous related tickets, quick links to your documentation system, the ability to offer step-by-step how-to guides using AI in ConnectWise, as well as a tool for generating consistent Job Notes, Insights helps bring apprentices up to speed and reduces load on your existing team.
Foster loyalty through enhanced service experiences.
The combination of decreased ticket resolution times and more consistent communication improves customer satisfaction and can help improve retention.
MSPs Love Our ConnectWise AI Assistant
Don’t worry about competitors pulling ahead when it comes to Artificial Intelligence.
Insights seamlessly and easily integrates AI into your business, offering Suggested Fixes, Step-by-Step Guides, and the power to write consistent updates to your clients.
By reducing time on tickets by 20% and escalations by 25% what do you think your ROI could be?
Insights is a suite of tools for Connectwise that allow your technicians to improve their First Time Fix Rate.
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