MSP engineers deal with long ticket trails, repetitive documentation, scattered knowledge, and constant context switching. Most of them just want to focus on solving problems, not digging through notes or rewriting updates for customers.
That’s where Insights comes in. It’s a powerful, lightweight AI assistant that lives inside ConnectWise and helps engineers get more done, faster, and with less friction.
Insights is a ConnectWise plugin that enhances the ticketing experience using practical, in-context AI tools. It’s not here to replace your team. It’s built to support them, giving them quick access to summaries, fixes, polished notes, and helpful shortcuts, all without leaving the ticket screen.
It works the way engineers do. Fast. Focused. No noise.
Here’s what engineers can do with Insights right inside ConnectWise:
Long ticket histories are one of the biggest time sinks. Insights can summarise the entire trail instantly, so engineers can get up to speed without wasting time.
Based on the contents of the ticket, Insights suggests possible fixes to try. Great for junior engineers, or for anyone looking to sanity-check their thinking.
Turn a Suggested Fix into a clean, step-by-step walkthrough. Perfect for training, documentation, or helping newer techs follow a structured process.
Take a technical explanation and instantly turn it into clear, professional customer-friendly language. No more rewriting notes from scratch.
Rewrite any message into fluent English with full grammar and spell checking. Helpful for engineers writing in a rush, or anyone who wants to polish their words before sending.
See other tickets that match the current issue. This helps avoid duplicate work and often surfaces fixes that worked before.
Search time entries, notes, and ticket history without leaving the current ticket. It’s like a ConnectWise memory boost.
Build formatted job notes automatically, and generate a to-do list based on actions taken or AI suggestions. Keeps internal notes and client-facing summaries tidy and consistent.
Engineers can ask questions or get advice without switching tabs. Everything from port numbers to migration steps can be answered in seconds, right inside the interface.
Create secure, best-practice passwords in one click. Fully configurable and perfect for client setups.
Insights is built for MSPs using ConnectWise who want to:
If you want to level up your service desk without overhauling your workflow, Insights is ready to help.
Plenty of tools claim to use AI. Insights actually makes it useful. Every feature is designed around real ConnectWise workflows and the real pain points that engineers deal with every day.
There’s no fluff. Just practical tools that make tickets easier to manage.
Insights gives your engineers the tools they need to work faster, smarter, and more confidently inside ConnectWise. It’s simple to roll out, easy to learn, and delivers value from day one.
If your team spends too much time reading, rewriting, or repeating themselves, it’s time to give them a smarter way to work.
Follow our simple Wizard installation and start saving time on every ticket.
Insights is a suite of tools for Connectwise that allow your technicians to improve their First Time Fix Rate.
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