AI is becoming a core part of modern MSP operations, but most providers still lack clear, safe, and practical policies for how their teams and their clients should use it.
In this session, we’ll walk through the essential components of effective AI policies for MSPs, including:
✅ Where AI creates risk in everyday business use
✅ Why most AI mistakes are accidental
✅ Deciding which AI use is low, medium, or high risk
✅ What an effective AI policy actually needs
✅ How to protect your business without slowing people down
You’ll leave with a clear understanding of the importance of AI policies and a template to create your own policy or compare against.
Register here: Webinar: How not to shoot your business in the foot with AI – Policies for Your MSP and Your Clients | Meeting-Join | Microsoft Teams
Artificial Intelligence isn’t just hype anymore, it’s becoming an essential part of how successful MSPs deliver faster, smarter, and more profitable support.
Join Mark Pennington, CEO, and Dave Coleman, CTO of Insights for ConnectWise PSA, for a practical look at how AI can genuinely make your life easier as an MSP. We’ll explore real-world applications that can save time, reduce escalations, and improve customer communication, including:
– Everyday automations that actually stick
– How to use AI responsibly and safely within your business
– Real examples of AI in ticketing, documentation, and service delivery
– A live look at how Insights embeds AI directly inside ConnectWise
If you’re ready to understand what practical AI looks like for your MSP, this is your roadmap.
Includes live Q&A
Watch the recording here: https://www.youtube.com/watch?v=sqDTeHCzuKI&t=149s
Join us on 16th October for a demonstration of how Insights, our software for ConnectWise, helps your technicians write job notes more easily and consistently, saving them time and giving your clients a standard level of communication.
Register to see Insights in action inside ConnectWise, making job notes much easier for your technicians.
See you then!
Live demo + Q&A included.
Watch the recording here: https://www.youtube.com/watch?v=Zl18JWdNkq8
Unlock Faster Resolutions with Insights’ Suggested Fixes
Join us to see how Insights for ConnectWise PSA puts AI-powered problem solving right inside your Service Tickets.
Instead of spending 10–15 minutes Googling and digging through forums, one click of “Suggest Possible Fixes” instantly reads the ticket, considers what’s already been tried, and delivers a ranked list of solutions from simplest to most advanced.
Junior techs learn new approaches, experienced engineers get fresh ideas, and every suggestion comes with an optional “How” button for step-by-step instructions.
The result? Less time searching, faster ticket resolutions, and fewer escalations.
Live demo + Q&A included.
Watch the recording: https://www.youtube.com/watch?v=oO8Gk-XFxTc&t=9s
Follow our simple Wizard installation and start saving time on every ticket.