Insights User Guide
Feature - Chat GPT direct
Note: Once playing, check the video quality
is set to
1080p HD and view in
full screen mode for best experience.
Video duration:
1m 8s - Last updated:
15 July 2024
As we're sure you're aware, the recent improvements in conversational AI allow you to ask specific questions and receive contextual results.
A feature of Insights is Chat GPT Direct, which allows you to quiz Chat GPT directly from within the POD inside ConnectWise.
Click the chat icon in the left hand menu to talk to Chat GPT
It is pre-programmed to behave like a highly experienced IT technician and it's like having the best IT geek right there at your fingertips.
Getting into the habit of using this feature saves time Googling and trawling though countless search results to find answers to specific IT questions.
It always uses the very latest GPT model with the most up to date training data to provide timely and relevant answers to your queries.
The chat is contextual, meaning it takes into account all previous messages within the chat session on this ticket, as well as the notes on the ticket so it can give scenario-aware answers.
Chat GPT is aware of the details of the ticket to help its answers
You can continue the chat underneath the response.
Continuing a Chat GPT Chat
The results can be automatically rewritten into a client-facing communication, saving time when answering specific questions.
All interactions with AI within Insights are secure and ringfenced. See the Security page for more information.
Insights can rewrite any output into a customer-facing communication