Insights Training > Quick Start User Guide / Product Demonstration

This video is a comprehensive guide to Insights' features and the best times to use them.

Note: Once playing, check the video quality is set to 1080p ^HD and view in full screen mode for best experience.

Duration: 24m

Last updated: 15 July 2024

Download the Insights Quick Start User Guide PDF here

Discover how to streamline your IT support with Insights.

This video provides a comprehensive overview of the Insights Service Ticket Helper Software, detailing essential tools designed to enhance your ConnectWise support tickets.

Learn about key features such as Related Tickets, Time Entry Search, Suggested Fixes, Job Notes Generator, and the Summary Tool. See how these tools can help increase your first-time fix rate, reduce escalations, and unlock valuable information from previous support tickets.

Whether you're a new technician or a seasoned professional, Insights offers innovative solutions to boost your efficiency and client communication.

Sign up for a two week, full-access trial (no payment information required): https://app.insightsmsp.com/signup

View our entire video library at https://insightsmsp.com/training

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