How to Uninstall Insights

We obviously hope you love Insights, but if you feel it isn't a fit for you, follow these simple steps to remove it from ConnectWise.

Part 1 — Delete the Insights Hosted API

1. Go to System > Setup Tables
2. Under the Table column, type "manage" and click SEARCH
3. In the results, click on Manage Hosted API
4. In the list of hosted APIs, click on "Insights AI Ticket Helper" *
5. Once in the Hosted API settings for Insights, click the Trash Can icon
6. Confirm deletion of the Insights Hosted API

Part 2 — Delete the Insights API Keys

1. In ConnectWise, go to System > Members > (Tab at top) API Keys
2. Click on the public key for "Insights API" *
3. Once viewing the Insights API keys, click the Trash Can icon
4. Confirm the deletion of the API keys

Part 3 — Deactivate the Insights API Member

1. In ConnectWise, go to System > Members > (Tab at top) API Members
2. In the list of API Members, select "Insights" *
3. In the API Members screen for Insights, click the Trash Can icon
4. Confirm the deactivation of the API Member.

That's all you need to do to uninstall Insights. If you have any problems, feel free to email us on hello@insightsmsp.com