Insights User Guide - Learn how to use Insights
Insights is a Software as a Service product that sits inside every ticket in ConnectWise.
Insights as it appears inside ConnectWise
It provides a range of services to help your technicians solve service tickets faster, first time and reduces ticket escalations.
In this section of the website you will discover how to get the most value from Insights and learn how to use all of the features.
We also have a section on security and data management that answers many common questions.